FAQs

1. How do I sign up for the challenge?

   Simply fill out the sign-up form above to officially join the challenge!

2. I signed up but haven’t received a confirmation email. What should I do?

   Check your junk or spam folder in case the confirmation email landed there. If you still can't find it, please contact us at hello@thecollagen.co, and we’ll be happy to assist you.

3. Can I participate if I haven’t made a recent purchase? / Can I use my existing products for the challenge?

   Yes! You can take part in the challenge without posting on social media. However, please note that engagement in the Glow Talk community is a factor in the winner selection process.

4. Where can I join Glow Talk?

   Join our Glow Talk community HERE

5. Can I participate if I haven’t made a recent purchase? / Can I use my existing products for the challenge?

   Yes! You’re welcome to use your existing The Collagen Co. products to participate. However, the products must be from The Collagen Co., and their purchase date must be within a deemed realistic time period of the challenge start date.

6. Can I take my photos in different locations if I’m traveling?

   Yes, you can! However, try to wear the same outfit in each photo for a clearer comparison of your progress.

7. Can I post my ‘before’ photo before the start date?

   No, all before photos must be taken and submitted on or after July 28th, 2025, to ensure a fair competition for all participants completing the full 28-day challenge.

8. What is the deadline for submitting my before-and-after photos and where do I submit it?

   The submission form will open on July 28th to submit Before photos on Day 1. 

   The submission page will reopen from the 25th August 2025 for After photo submissions. 

   All before and after photos must be submitted to the Challenge Submission form (previously the Sign-up form page) by 11.59pm August 25th, 2025. Any photos submitted after the deadline will not be eligible for prizes.

9. Do I have to hold up a sign with the date in my photos?

   Holding up a sign with the date is helpful, but it’s not required. As long as the date the photo was taken can be verified (e.g. phone metadata, etc), it’s valid. The Collagen Co. may request proof of the time and date your photos were taken at any point during the challenge.

10. Can I join the challenge anonymously?

    While signing up for the challenge requires your full name, you can still participate and post anonymously in the Glow Talk community. However, anonymous contributions are not considered when selecting prize winners.

11. Where can I find the 28-day meal plan for the challenge? What exercises do I do? Is there a workout program to follow?

    Yes! Once you’ve signed up, you'll receive a confirmation email with a Challenge Guide. This includes access to our Glow Vault, where you’ll find everything you need —including the 28-day meal plan and 28-day exercise guide.

12. How do I enter the challenge as a pair?

    Simply fill out the sign-up form and select "Yes" for “Are you participating as a pair?” Then, enter your partner’s details. Your partner does not need to submit a separate entry. Please remember, you can enter either as an individual OR as part of a pair, but not both. Each participant can only be included in one submission

13. How do I track my progress and get support?

    You can track your progress in several ways:

    ✅ Weight & Measurements – Monitor changes on the scale and track inches/cm lost
    ✅ Clothing Fit – Notice if your clothes feel looser over time
    ✅ Progress Photos – Take weekly photos in the same outfit and lighting to see visual changes
    ✅ Body Composition & Strength – Use a smart scale or track improvements in workouts and endurance
    ✅ Energy & Mood – Pay attention to how you feel, including sleep quality, stress levels, and cravings
    ✅ Skin, Hair & Nails – Look for improvements in skin clarity, hair health, and nail strength

    For support, you can:
    💬 Join the Glow Talk community for motivation, tips, and encouragement
    📩 DM us on social media for quick questions or guidance
    📧 Contact our support team at hello@thecollagen.co for any challenge-related inquiries

    Tracking progress isn’t just about the numbers—it’s about feeling your best inside and out! 💛

14. Why aren’t I seeing any results? 

    Results in the Shake & Glow Challenge will naturally vary from person to person, depending on factors like consistency, progress tracking, lifestyle habits, and genetics. Remember, transformation isn’t just about the scale—focus on other improvements like body composition, energy, sleep quality, and mood.

15. Can I still join the 28-Day Challenge after the start date of 28th July 2025?

    Unfortunately, registrations and before photo submissions close at 11:59pm on July 28th, 2025.

    If you’ve signed up and submitted your before photos by this deadline, you’re all set and will be considered for both the main prizes and the completion reward.

    Any entries submitted after the deadline won’t be eligible for prizes or rewards.

16. Do I need Collagen Peptides or Super Beauty Greens as well?

    It depends on your health goals! If you’re looking for additional support for skin, hair, nails, digestion, or gut health, these products make great additions to your routine. Each product is uniquely formulated, and together, they provide a well-rounded approach to beauty and wellness.

17. How do I know if I’m eligible for prizes?

    As long as you follow the Challenge Guide, you’ll be eligible to win! For full details, check out our Terms & Conditions. 

18. How can I contact customer service for help with the challenge?

    If you need assistance, feel free to email us at hello@thecollagen.co or fill out the Contact Form, HERE and we’ll be in touch!