Returns

30-Day Money-Back Guarantee

We want you to love your experience with The Collagen Co. If you’re not satisfied with your first order, you can request a refund within 30 days of receiving it.
Our 30-Day Money-Back Guarantee applies to your first order with The Collagen Co and is limited to one claim per customer.

To make a claim, email hello.us@thecollagen.co with your order number within 30 days of delivery. We may ask you to return the product before your refund is processed.

Approved refunds will be issued to your original payment method.

Damaged, Incorrect or Missing Items
If your order arrives damaged, incorrect, or with an item missing, please contact hello.us@thecollagen.co and our Customer Care team will help make it right.

We understand that sometimes a product may not arrive to you how you expected, and we're here to make the return process as simple and hassle-free as possible.

Please review our returns policy below for detailed instructions and guidelines to ensure a smooth and efficient experience.

  1. Due to health regulations and the nature of our products we cannot accept a return simply because you have changed your mind, even if the product is unopened.

    Please choose carefully and ensure that any product you select is right for you based on the product description and the information provided on our website.

    Feel free to contact us here if you have questions about a product before purchasing.

  2. All necessary measures are taken to ensure that each order is packed and handled carefully to avoid any damage whilst in transit.

    However in the case that your order arrives to you damaged, please send an email to hello@thecollagen.co including your order details and photographs of the damaged product and we will help you with a replacement or refund.

  3. If you believe that a product you have received is faulty, please send an email to hello@thecollagen.co including:

    • Your order details
    • Photographs of the faulty product
    • The batch number of the product (this is the number printed in black on the packaging)

    We will then assess the issue, and if the product is deemed faulty, we will help you with a replacement or refund.

  4. If you did not achieve the desired physical or aesthetic outcome from taking our products, or if you experienced any adverse reactions from any of the ingredients listed in our products, we are unable to issue a refund or replacement as these conditions are not a result of the product being damaged or faulty.  

  5. If you have received the wrong order please send an email to hello@thecollagen.co as soon as it arrives, including:

    • Your order details
    • Photographs of the order you received

    We will arrange for the incorrect order to be returned, and provide you with the correct order.

  6. Once your order has been received and packed by our dispatch team, we are unable to cancel or change your order.