How long does it take to process my order?

Once we receive your order it will be processed within 24 business hours. Order processing operates Monday to Friday (holidays excluded). Orders placed by 2pm (Dallas time) will ship the same day. Orders received after 2pm will be shipped the following business day.

How long does it take to receive my order?

Delivery typically takes 3–5 business days for Standard Shipping and 1–3 business days for Express Shipping, depending on your location.

Which carrier will deliver my order?

We use a multi-carrier shipping solution, which means your order may be delivered by different carriers. Our system automatically selects the most suitable carrier based on factors like the delivery destination and parcel size/weight.

Do you offer Express Shipping?

Yes! Express Shipping typically takes 3–5 business days depending on your location.

What is the process for returns and refunds?

The Collagen Co. will only accept returns for damaged or faulty goods that are not opened. Due to dietary supplement regulations worldwide, we cannot issue any refunds for open packages – this includes customers who are not happy with the efficacy and/or taste of our products.

Shipping & Delivery

We understand that getting your order to you promptly is essential. That's why we offer reliable and efficient shipping options to meet your needs. All orders are handled with the utmost care from our warehouse to your doorstep.

Explore our delivery options, estimated shipping times, and detailed policies to find the best solution for you.

Delivery times

United States

Shipping Method	Delivery Time	Cost
Express Shipping	1–4 business days	$10.00 USD
Standard Shipping (under $69)	4–7 business days	$5.95 USD
Standard Shipping (over $69)	4–7 business days	Free

FAQs

Once we receive your order it will be processed within 24 business hours. Order processing operates Monday to Friday (holidays excluded). Orders placed by 2pm (Dallas time) will ship the same day. Orders received after 2pm will be shipped the following business day.

Delivery typically takes 3–5 business days for Standard Shipping and 1–3 business days for Express Shipping, depending on your location.

We use a multi-carrier shipping solution, which means your order may be delivered by different carriers. Our system automatically selects the most suitable carrier based on factors like the delivery destination and parcel size/weight.

Yes! Express Shipping typically takes 3–5 business days depending on your location.

The Collagen Co. will only accept returns for damaged or faulty goods that are not opened. Due to dietary supplement regulations worldwide, we cannot issue any refunds for open packages – this includes customers who are not happy with the efficacy and/or taste of our products.