Refund policy

We want you to love your experience with The Collagen Co. If you’re not satisfied with your first order, you can request a refund within 30 days of receiving it.
Our 30-Day Money-Back Guarantee applies to your first order with The Collagen Co and is limited to one claim per customer.

To make a claim, email hello.us@thecollagen.co with your order number within 30 days of delivery. We may ask you to return the product before your refund is processed.

Approved refunds will be issued to your original payment method.

Damaged, Incorrect or Missing Items
If your order arrives damaged, incorrect, or with an item missing, please contact hello.us@thecollagen.co and our Customer Care team will help make it right.