Refund policy

 

 

Refund and Returns Policy

 

The Collagen Co. will only accept returns for damaged or faulty goods that are not opened.  Due to dietary supplement regulations worldwide, we cannot issue any refunds for open packages – this includes customers who are not happy with the efficacy of our products. 

 

We do not accept returns or issue refunds for 'change of mind' purchases or products that have been opened.  We do not have a 'money back guarantee'.

 

If you did not achieve the desired physical or aesthetic outcome from taking our products, or if you experienced any adverse reactions from any of the ingredients listed in our products, we will not issue refunds as these conditions are not a result of the product being damaged or faulty.  

 

Although every measure is taken to ensure your product reaches you in a satisfactory condition, sometimes things can be damaged in transit.

 

If you receive an item that is faulty or damaged, please email us at hello@thecollagen.co with the details of your order, photographs & the batch number of the affected product so we can walk you through the refund (or exchange) process.

 

For consumer safety, we do not offer returns or refunds on our products outside the above circumstances. 

 

Wrong Order Received

 

If you have received the wrong order please email us at hello.us@thecollagen.co as soon as it arrives and we will replace it once the incorrect product has been returned back to us.  

 

Cancellations

 

Once your order has been received & packed by our dispatch team, we are not able to cancel or refund your order.  

 

If you have purchased using Afterpay please be aware that changes or cancellations cannot be made to your order once confirmed.